Technical Support Engineer

Job Description

We are searching for a dedicated Technical Support Engineer to join our Port Elizabeth office. In this role, you will assist clients with technical difficulties, offering solutions and support to enhance their IT experience. If you have a knack for problem-solving and a customer-first attitude, we want to hear from you!

Responsibilities

• Provide technical support to clients via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Document support interactions and resolutions for knowledge base updates.
• Assist in the setup and configuration of new systems.
• Educate clients about product features and troubleshooting steps.
• Collaborate with the technical team to escalate complex issues.
• Participate in team meetings to enhance customer satisfaction strategies.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous

Experience

• 2+ years of experience in technical support or help desk environment

Technical Skills

• Windows and Mac OS
• Networking Fundamentals
• Customer Service Skills

Soft Skills

• Problem-solving
• Communication

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems (e.g., Zendesk, Jira): Familiarity with managing support requests through ticketing tools.
• Knowledge of SQL databases: Understanding how to query and manage database systems.

Benefits

• Competitive salary package with benefits.
• Medical aid and retirement funding.
• Flexible working hours.
• Opportunity for career development and training.

Company Culture

• Team Collaboration: We believe in working together to achieve the best results and foster a supportive environment.
• Continuous Improvement: Our culture encourages learning and ongoing development of our team members.
• Diversity and Inclusion: We are committed to creating a diverse workplace where everyone feels included and respected.