Hotel Manager

Job Description

We are currently seeking a Hotel Manager to lead our dedicated team in Knysna. The ideal candidate will have experience in hotel operations, a passion for guest service, and strong leadership skills. If you thrive in a dynamic environment and possess the ability to drive performance while enhancing the guest experience, we want to hear from you.

Responsibilities

• Direct all hotel operations and manage the hotel team effectively.
• Ensure high guest satisfaction through exceptional service and hospitality.
• Plan, implement, and monitor financial budgets and hotel profitability.
• Recruit, train, and evaluate hotel staff to promote growth and development.
• Establish and maintain relationships with key corporate clients.
• Conduct regular meetings to discuss hotel performance and guest feedback.
• Develop marketing programs to increase hotel visibility and attract business.
• Collaborate with regional management to align with brand standards.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality Management
• Master's in Hospitality Management preferred

Experience

• 7+ years in hotel management roles

Technical Skills

• Project Management
• Revenue Management

Soft Skills

• Conflict Resolution
• Crisis Management

Certifications

• Hospitality Management Certification
• CPR Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with customer relationship management (CRM) systems: Experience with systems to enhance guest interactions and service delivery.
• Understanding of local tourist attractions: Knowledge of Knysna and surrounding areas to provide guest recommendations.

Benefits

• Generous leave policies including paid time off
• Employee recognition and rewards program
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Inclusivity: We celebrate diversity and ensure every voice is valued within our team.
• Sustainability: We are committed to sustainable practices that protect our environment and community.
• Continuous Improvement: We encourage learning and development at all levels, aiming for excellence in all we do.