IT Support Technician

Job Description

Join our dedicated team as an IT Support Technician, where your skills will enhance our IT support operations. You'll assist with troubleshooting and resolving tech-related queries, maintaining equipment, and ensuring optimal system performance. A collaborative spirit and a commitment to service excellence are vital.

Responsibilities

• Deliver exceptional technical support to internal staff, ensuring timely issue resolution.
• Manage hardware and software installations and upgrades.
• Keep detailed logs of user issues and resolutions for reference.
• Support network troubleshooting and maintenance.
• Assist with IT-related training sessions for users.
• Work closely with the IT team to identify and implement improvements.
• Ensure compliance with company policies and best practices in IT support.

Requirements

Education

• Relevant IT qualification

Experience

• 3+ years of experience in a similar role

Technical Skills

• Networking Troubleshooting
• Hardware and Software Installation

Soft Skills

• Analytical Skills

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Proven knowledge and skills in IT support and troubleshooting.
• Experience with ticketing systems: Familiarity with systems like JIRA or Zendesk.

Benefits

• Competitive salary package
• Health insurance benefits
• Paid time off and holidays
• Professional development opportunities

Company Culture

• Team Spirit: We thrive on collaboration and teamwork. Everyone's input is valued.
• Innovation: We encourage creative solutions and innovative thinking.
• Growth Mindset: We support our employees' growth through ongoing training.