Desktop Support Technician

Job Description

As a Desktop Support Technician, you will play a crucial role in ensuring the smooth operation of IT services by addressing user issues, performing system upgrades, and contributing to our overall mission of delivering exceptional service to our clients.

Responsibilities

• Diagnose and fix network connectivity issues.
• Install updates and patches for software applications.
• Conduct hardware and software inventory management.
• Provide excellent customer service to end-users.
• Ensure data backup and recovery processes are in place.

Requirements

Education

• Certification in Computer Support or related field

Experience

• 1+ years of experience is a plus

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Communication Skills

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Hands-on experience with cloud storage and services.
• Knowledge of mobile device management: Understanding of mobile device support and management.

Benefits

• Comprehensive medical coverage and retirement plan
• Career advancement and training programs
• Work-life balance emphasis with hybrid options
• Employee recognition programs

Company Culture

• Inclusivity: We promote inclusivity and respect for all backgrounds and experiences.
• Growth Mindset: We are committed to the personal and professional growth of our employees.
• Continuous Learning: We prioritize continuous learning and upskilling within our team.