Desktop Support Technician

Job Description

As a Desktop Support Technician, you will be the first line of support for users experiencing technical issues. You will diagnose problems and provide timely solutions, ensuring our IT systems support operational needs. This position demands a proactive approach and strong communication skills, allowing you to connect effectively with users and IT staff.

Responsibilities

• Troubleshoot and resolve desktop system issues for users.
• Conduct installations of software updates and patches.
• Assist in configuring and deploying hardware solutions.
• Guide users over the phone or in person to resolve issues.
• Maintain strong relationships with end-users to ensure satisfaction.
• Participate in IT projects aimed at improving operations.
• Keep abreast of technologies and trends in IT support.
• Assess and recommend hardware upgrades as necessary.
• Ensure compliance with IT policies and procedures.
• Identify areas for improvement within the support process.

Requirements

Education

• Higher Certificate in IT or a related field

Experience

• 3+ years of IT support experience

Technical Skills

• Troubleshooting
• Software Installation

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Scripting knowledge (PowerShell, Bash): Ability to automate tasks using scripts.
• Experience with VoIP systems: Understanding of Voice over IP technology for user setups.

Benefits

• Comprehensive health benefits
• Annual bonus based on performance
• Professional growth programs
• Flexible working conditions

Company Culture

• Innovation: Innovation is at the heart of everything we do; we encourage creative solutions.
• Supportive Environment: We cultivate a supportive atmosphere where colleagues help one another to succeed.