IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical support requests. You will diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently. Your goal will be to ensure minimal downtime and optimal performance of IT systems. This role requires strong technical acumen and excellent interpersonal skills.

Responsibilities

• Manage the IT support ticketing system.
• Analyze IT system performance and recommend improvements.
• Perform virus and malware scans.
• Maintain inventory of IT equipment and software licenses.
• Assist in the implementation of IT projects.
• Communicate with third-party vendors for service agreements.

Requirements

Education

• Diploma in Information Technology or equivalent
• Bachelor's degree in a related field is an advantage

Experience

• 3+ years of experience in technical support or help desk role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Familiarity with cloud computing platforms such as AWS or Azure.
• Knowledge of cybersecurity principles: Basic knowledge of cybersecurity best practices.

Benefits

• Comprehensive medical aid coverage
• Flexible working hours and remote work options
• Training and development opportunities
• Paid leave and holidays

Company Culture

• Supportive Team: We offer a supportive environment where team members can thrive and develop.
• Diversity and Inclusion: We value diversity and strive to create an inclusive workplace.
• Work-Life Balance: We understand the importance of work-life balance and strive to accommodate our employees' needs.