IT Support Technician

Job Description

We are looking for an IT Support Technician who will be responsible for resolving technical issues, supporting end-users, and maintaining IT systems. Your expertise will help enhance productivity and improve the overall user experience across the organization. The candidate should possess a strong technical acumen and excellent communication skills.

Responsibilities

• Resolve technical issues related to software applications and systems.
• Assist users with account set-up and access permissions.
• Test and evaluate new IT tools and technologies.
• Maintain physical and virtual server environments.
• Work closely with other IT staff to enhance service quality.
• Provide feedback to management on recurring issues and potential improvements.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor’s degree in Information Technology is an advantage

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux OS
• Virtualization Technologies

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Network+ Certification: CompTIA Network+ Certification or similar.
• Experience in a corporate environment: Previous experience supporting corporate IT infrastructure.

Benefits

• Comprehensive health insurance
• Performance bonuses
• Annual leave and sick leave
• Support for further education and certifications

Company Culture

• Inclusive Environment: We believe in fostering an inclusive environment where every team member feels valued.
• Innovation and Creativity: We encourage innovative thinking and creative solutions to keep pace with technology.
• Commitment to Growth: We are dedicated to the growth of both our team members and the business.