IT Support Technician

Job Description

We are searching for a dedicated IT Support Technician to join our team in East London. The successful candidate will be responsible for troubleshooting hardware and software issues, providing user support, and maintaining IT infrastructure. If you have a passion for technology and excellent problem-solving skills, we want to hear from you!

Responsibilities

• Respond to user requests for technical assistance promptly.
• Identify, diagnose, and resolve technical issues in a timely manner.
• Assist with the implementation of IT projects.
• Support users in the effective use of technology and resources.
• Ensure security measures are in place for data protection.
• Keep up to date with new technologies and industry trends.
• Provide feedback on user satisfaction and areas for improvement.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications preferred

Experience

• 3+ years of experience in a similar role

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Administrator

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiar with systems like Jira, Zendesk, or ServiceNow for managing support requests.
• Knowledge of VoIP technology: Understanding of Voice over IP technologies and their setup.

Benefits

• Comprehensive health insurance package
• Retirement savings plan
• Professional development opportunities
• Employee discounts on tech products

Company Culture

• Inclusivity: We believe in creating an inclusive workplace where every voice is heard.
• Continuous Learning: We provide ongoing training and development opportunities for our team.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee well-being.