Technical Support Technician

Job Description

We are seeking a Technical Support Technician who is passionate about providing exceptional IT support. As part of our team in Johannesburg, you will handle user inquiries and technical issues, ensuring that our systems run smoothly and efficiently. You will collaborate closely with various departments to maintain our high standards of service.

Responsibilities

• Respond to user inquiries and provide technical support.
• Diagnose and resolve hardware, software, and network issues.
• Manage and track support tickets using a ticketing system.
• Assist with network maintenance and troubleshooting.
• Provide recommendations for system enhancements.
• Ensure compliance with IT policies and procedures.
• Create user guides and documentation for technical processes.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows and Linux OS
• Networking fundamentals
• Helpdesk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with remote support tools: Familiarity with tools such as TeamViewer or AnyDesk for remote troubleshooting.
• Knowledge of security protocols: Understanding of cybersecurity principles and best practices.

Benefits

• Competitive salary with performance bonuses
• Medical aid and pension contributions
• Work-from-home options available
• Continuous learning and development opportunities

Company Culture

• Innovative Environment: We foster a culture of innovation, encouraging our employees to think outside the box.
• Team Collaboration: We value teamwork and believe in the power of collaboration to achieve common goals.
• Professional Growth: We support our employees' professional growth through training and mentorship.