IT Help Desk Technician

Job Description

We are looking for a motivated IT Help Desk Technician to provide high-quality support and assistance to our users. You will be responsible for diagnosing and resolving technical issues, ensuring a smooth IT operation within our organization.

Responsibilities

• Respond to user inquiries and provide timely resolution to technical issues.
• Maintain inventory of IT supplies and prepare purchase requests as needed.
• Assist in the setup and configuration of new hardware and software.
• Monitor and manage help desk support tickets to ensure timely resolution.
• Train users on new technologies and best practices.
• Update documentation for IT processes and procedures.
• Participate in the development of IT policies and procedures.

Requirements

Education

• Diploma in IT or equivalent
• CompTIA A+ certification preferred

Experience

• 2+ years of experience in technical support or help desk role

Technical Skills

• Mac OS
• VoIP Systems

Soft Skills

• Customer Service
• Time Management

Certifications

• CompTIA A+

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems like Jira or Zendesk: Experience using these platforms to manage support requests.
• Knowledge of basic scripting languages: Experience with PowerShell or Bash for automation tasks.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Employee training programs
• Flexible work hours

Company Culture

• Work-Life Balance: We promote a healthy work-life balance among our employees.
• Respect and Integrity: We uphold a culture of respect and integrity in all interactions.
• Diversity: We strive for a diverse workforce and celebrate our differences.