Help Desk Analyst

Job Description

Join our team as a Help Desk Analyst, where you will offer critical IT support to our users. Your role will include not just fixing issues but also educating users on best practices, enhancing their overall experience with technology. Your expertise will play a vital role in improving efficiencies within our IT systems.

Responsibilities

• Provide first-level support for IT-related queries and issues.
• Effectively prioritize requests based on urgency and impact.
• Maintain user account integrity by overseeing access permissions.
• Assist in troubleshooting and support for mobile devices.
• Participate in team meetings to discuss process improvements.
• Provide regular updates to the IT Manager on support trends.
• Document procedures and troubleshooting guides for team reference.
• Engage in personal development through training and certification.

Requirements

Education

• Bachelor's degree in Information Technology or related field is preferred

Experience

• 2+ years in a help desk or IT support role

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Customer Service
• Attention to Detail

Certifications

• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Security, Compliance, and Identity Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud platforms like AWS or Azure: Hands-on knowledge of cloud services and environment management.
• Familiarity with SQL databases: Basic understanding of SQL for data management and reporting.

Benefits

• Comprehensive health coverage
• Generous leave policy
• Ongoing training and certification
• Access to resources for continuous learning

Company Culture

• Diversity and Inclusion: We are dedicated to building and sustaining a diverse workforce.
• Innovation and Creativity: We're proud to foster a culture where new ideas are encouraged.
• Accessible Leadership: Management is approachable and fosters open communication throughout the organization.