Retail Manager

Job Description

As a Retail Manager in Pretoria, you will oversee daily operations, manage staff, and enhance customer satisfaction. Your role involves driving sales and implementing effective merchandising strategies. We're on the lookout for a dynamic leader with a passion for retail.

Responsibilities

• Strategically lead the retail floor in achieving sales and profit targets.
• Challenge the team to achieve outstanding customer service levels.
• Implement and manage an effective inventory control system.
• Ensure the store is always clean, organized, and visually appealing.
• Utilize reports to optimize the product mix and store layout.
• Formulate and enforce policies for effective stock management.
• Conduct performance evaluations and manage employee progression.
• Foster a positive work environment that encourages staff retention.
• Engage with the community to promote the store and its values.
• Work with suppliers to ensure product availability.

Requirements

Education

• Diploma in Retail Management or related field

Experience

• 5+ years of experience in a similar role

Technical Skills

• Customer Service Excellence
• Merchandising Skills

Soft Skills

• Conflict Resolution
• Adaptability

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Ability to Conduct Training Workshops: Experience in training staff on customer service and sales techniques.
• Bilingual Skills: Fluency in multiple languages to better serve diverse customers.

Benefits

• Comprehensive health insurance and retirement benefits
• Flexible working hours
• Incentives for achieving sales targets
• Support for further education and training

Company Culture

• Respect and Integrity: We foster a culture of respect and integrity in our workplace.
• Professional Development: We are committed to supporting our staff's growth through continuous learning.
• Community Engagement: We engage with the community to create positive impacts around us.