IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant team in Durban. The successful candidate will be responsible for troubleshooting hardware and software issues, providing exceptional support to our users, and maintaining IT infrastructure.

Responsibilities

• Monitor and resolve help desk tickets.
• Act as the first point of contact for technical support.
• Perform troubleshooting on company systems and applications.
• Support remote users with technical issues.
• Help maintain IT security protocols and policies.
• Assist in planning and deploying IT solutions.
• Participate in IT projects as required.
• Evaluate and recommend new technologies.
• Assist in the setup of new IT infrastructure.
• Provide excellent customer service to users.

Requirements

Education

• Diploma in Computer Science or a related field
• Bachelor's degree in IT preferred

Experience

• 2+ years experience in a technical support role

Technical Skills

• Linux Server
• Troubleshooting

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• CompTIA Network+
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in IT project management: Experience leading small IT projects and initiatives.
• Familiar with cloud solutions: Knowledge of cloud services like AWS or Azure.

Benefits

• Comprehensive health insurance
• Incentives for continuous learning
• Work-life balance initiatives
• Remote work options available on approval

Company Culture

• Innovation: We prioritize innovative solutions and encourage creative thinking.
• Flexibility: We offer a flexible work environment to help employees achieve a healthy work-life balance.
• Respect: Respect and professionalism guide our interactions as we work together.