IT Support Technician

Job Description

Join our dynamic tech team as an IT Support Technician. You will ensure the reliability of our IT systems, provide exceptional customer service to end-users, and collaborate with the rest of the team to improve overall IT operations.

Responsibilities

• Provide high-quality technical support to users ensuring effective resolution of issues.
• Maintain and repair network infrastructure as needed.
• Document user issues and resolutions to improve overall service.
• Assist in the deployment of new technology solutions.
• Collaborate with vendors and service providers as necessary.
• Maintain a customer-first attitude while addressing technical issues.
• Perform regular back-ups ensuring data integrity and security.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is preferred

Experience

• 2-4 years of professional experience in technical support

Technical Skills

• Active Directory
• Email Systems

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL framework: Understanding of ITIL practices for delivering tech services.
• CompTIA Network+ Certification: Valid certification in networking fundamentals.

Benefits

• Comprehensive health insurance plan
• Employee training and development programs
• Flexible working hours
• Fun social events and team-building activities

Company Culture

• Innovation: We encourage innovative thinking and empower our team to share new ideas.
• Employees First: Our employees are at the heart of what we do; we prioritize their well-being and satisfaction.
• Friendly Atmosphere: A positive and friendly work environment where everyone is valued.