Help Desk Analyst

Job Description

We are on the hunt for a Help Desk Analyst to join our vibrant team. You will play a crucial role in responding to customer inquiries and ensuring a smooth IT operation through effective troubleshooting and resolution of issues.

Responsibilities

• Provide technical assistance and support for incoming queries.
• Set up workstation and configure new IT equipment.
• Monitor system performance and report on key metrics.
• Assist with software installations and upgrades.
• Respond to user concerns with empathy and professionalism.
• Coordinate with IT team to resolve larger issues.
• Track user requests and follow up to ensure resolution.
• Help in maintaining IT inventory.

Requirements

Education

• Degree in Computer Science or IT-related field

Experience

• 3+ years of experience in a help desk or technical support role

Technical Skills

• Mac OS
• Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of Voice over IP systems and configurations.
• Familiarity with ticketing software: Experience with tools like Jira or Zendesk.

Benefits

• Medical aid contribution
• Annual bonus based on performance
• Professional development opportunities
• Flexible working hours

Company Culture

• Innovation: We embrace innovations in technology and look for creative ways to solve problems.
• Team Spirit: Collaboration is at the heart of what we do, promoting a strong team ethic.
• Growth Mindset: We support continuous learning and personal development for all employees.