Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our dynamic team in Port Elizabeth. The ideal candidate will be passionate about providing excellent customer service, resolving inquiries, and ensuring customer satisfaction. You will play a key role in maintaining strong relationships with our clients.

Responsibilities

• Respond to customer questions and concerns with professionalism.
• Document customer feedback and report issues to management.
• Work collaboratively with other departments to resolve complex issues.
• Participate in regular training sessions to improve service skills.
• Utilize CRM software to manage customer accounts effectively.
• Handle escalated customer complaints with poise.

Benefits

• Health, dental, and vision insurance
• Annual leave benefits
• Employee wellness programs
• Flexible working hours
• Training and development opportunities