IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to manage user support and resolve IT issues effectively. The role involves collaborating with the IT team to improve service delivery and ensuring all IT services operate without disruptions. Successful candidates will have excellent communication skills and a passion for technology.

Responsibilities

• Respond promptly to user requests for assistance.
• Perform regular maintenance and upgrades on IT systems.
• Assist in the setup of new devices and software.
• Ensure network security protocols are followed.
• Participate in training users on IT systems and best practices.
• Document IT procedures and technical specifications.
• Collaborate with vendors for equipment repairs and services.

Advantageous

• Experience with cloud services: Familiarity with AWS or Azure services in a support capacity.
• Scripting knowledge: Basic understanding of scripting languages to automate tasks.

Benefits

• Comprehensive medical aid package
• Annual bonuses based on performance
• Professional development programs
• Option for remote work days

Company Culture

• Team-oriented environment: We foster a collaborative culture where teamwork is key to our success.
• Continuous improvement: We encourage ongoing learning and development to enhance skills.
• Diversity and inclusion: We value diverse perspectives and promote an inclusive workplace.