IT Support Technician

Job Description

Looking for an enthusiastic IT Support Technician to enhance our IT team in Cape Town. Your role will involve supporting IT users, maintaining equipment, and helping to implement IT projects. This is a great opportunity for someone eager to develop their career in IT.

Responsibilities

• Serve as the first point of contact for IT support queries
• Diagnose and resolve technical hardware and software issues
• Maintain an inventory of IT equipment and supplies
• Assist in implementing IT strategies and solutions
• Conduct technology training sessions for staff
• Evaluate new tools and technologies to improve processes
• Support remote users with technical issues

Requirements

Education

• Diploma or Certificate in IT Support

Experience

• 1+ years of experience in a tech support role

Technical Skills

• Operating Systems
• Customer Service

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• ITIL Foundation
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of IT Security Best Practices: Understanding of security measures and compliance requirements.
• Experience with ITIL Processes: Knowledge of ITIL best practices in IT service management.

Benefits

• Comprehensive health benefits
• Retirement savings plan with employer match
• Work-life balance initiatives
• Ongoing training and learning opportunities

Company Culture

• Innovation Focus: We encourage innovation and creativity in our work processes.
• Employee Recognition: We value and recognize contributions from all team members.
• Community Involvement: We actively support community engagement and involvement.