IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for diagnosing and resolving technical issues while providing top-notch support to our team. This role requires excellent communication skills and a proactive approach to problem-solving.

Responsibilities

• Ensure all IT equipment is maintained and functioning properly.
• Work collaboratively to improve IT processes and improve user experience.
• Assist with IT projects and implementations.
• Manage backups and recovery processes.
• Provide support for mobile devices and remote access solutions.

Requirements

Education

• Diploma in Computer Science or IT
• Bachelor's degree in Information Systems preferred

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Hardware troubleshooting
• Software installation

Soft Skills

• Problem-solving
• Customer Service

Certifications

• CompTIA Network+
• Microsoft Certified: Security, Compliance, and Identity Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Knowledge of cloud solutions like AWS or Azure.
• Familiarity with scripting languages: Basic understanding of PowerShell or Bash scripting.

Benefits

• Comprehensive medical aid coverage
• Retirement benefits with company contribution
• Ongoing training and certifications
• Employee discounts on tech products

Company Culture

• Respect: We promote a culture of mutual respect and value diversity within our teams.
• Continuous Growth: We support continuous learning and development for our employees to thrive.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance.