IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant team in Johannesburg. The ideal candidate will have a passion for technology and a proactive approach to solving technical issues. You'll be responsible for providing support to our users and ensuring that our systems run smoothly.

Responsibilities

• Monitor and manage backups for critical systems.
• Collaborate with team members to improve IT processes.
• Perform regular system audits and updates.
• Assist with inventory management of IT assets.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Bachelor's degree in Computer Science, Information Systems, or a related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux OS
• Virtualization Technologies

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL: Understanding of ITIL processes and service management.
• Project management skills: Experience in managing small projects or IT initiatives.

Benefits

• Comprehensive health benefits
• Employee assistance programs
• Training and development opportunities
• Flexible working arrangements

Company Culture

• Respect and Inclusivity: We value diverse perspectives and promote an inclusive workplace.
• Continuous Improvement: Striving for excellence and continuous improvement in all we do.
• Community Engagement: We actively participate in community initiatives and outreach.