IT Support Technician

Job Description

As an IT Support Technician in Port Elizabeth, you will play a vital role in managing and supporting our IT infrastructure. Your expertise in resolving technical issues and providing user support will be essential to our ongoing success. Ideal candidates are those who thrive in a fast-paced environment and possess strong communication and analytical skills.

Responsibilities

• Serve as the first point of contact for IT support within the organization.
• Investigate and resolve user problems in a timely manner.
• Perform installations and upgrades of operating systems and applications.
• Support the management of network infrastructure and security.
• Help maintain and improve data integrity and security.
• Provide technical assistance during system outages or failures.
• Assist in maintaining documentation for IT processes and systems.
• Participate in training sessions and workshops to stay current with IT trends.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows and Mac OS
• Networking
• Hardware Troubleshooting
• Software Installation
• Technical Documentation

Soft Skills

• Customer Service
• Problem-solving
• Communication
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Familiarity with managing user accounts in Active Directory.
• Knowledge of ITIL framework: Understanding of IT service management best practices.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for career advancement
• Ongoing training and professional development

Company Culture

• Team-oriented atmosphere: We promote a collaborative work environment where every team member is valued.
• Professional growth: We are committed to helping our team members develop their careers and skills.
• Diverse and inclusive culture: We celebrate diversity and ensure an inclusive workspace for all.