IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Cape Town office. The successful candidate will be responsible for providing technical support, troubleshooting issues, and ensuring system reliability across our organization. This role requires strong communication skills and a passion for technology.

Responsibilities

• Assist in the installation and configuration of new technology.
• Conduct regular system audits and assess performance.
• Ensure compliance with security policies and protocols.
• Collaborate with the IT team on system upgrades and improvements.
• Keep up-to-date with the latest IT trends and technologies.
• Actively participate in continual service improvement initiatives.

Advantageous

• Knowledge of mobile device management.: Experience supporting mobile devices and applications.
• Project Management experience.: Experience in managing small IT projects is an advantage.

Benefits

• Comprehensive health, dental, and vision insurance
• Generous paid time off policy
• Retirement savings plan with company match
• Employee discounts on technology products

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Open Communication: We foster an environment where open dialogue is encouraged.
• Work-Life Balance: We support a healthy balance between work and personal life.