IT Support Specialist

Job Description

Join our team as an IT Support Specialist in East London. You will be responsible for providing efficient IT support, resolving user issues, and maintaining IT systems. Your expertise will help enhance the overall productivity of our organization.

Responsibilities

• Respond to help desk tickets and provide excellent customer service.
• Manage user accounts and permissions.
• Conduct regular health checks of IT systems to prevent issues.
• Participate in IT asset management and inventory control.
• Stay updated on the latest technologies to provide training and support.

Requirements

Education

• Diploma in Computer Science, Information Technology, or related field
• Bachelor's degree is an advantage

Experience

• 2+ years of experience working in an IT support capacity

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ITIL framework: Hands-on knowledge of ITIL practices for service management.
• Support experience with VoIP systems: Familiarity with VoIP technologies and systems for effective communication support.

Benefits

• Comprehensive medical aid and retirement plan
• Annual performance bonuses
• Work-life balance initiatives
• Continuous training and development opportunities

Company Culture

• Customer-Centric Approach: Our focus is on providing top-notch service to our clients, ensuring their needs are met promptly.
• Fun and Engaging Work Environment: We believe in a positive work culture that promotes balance and encourages fun.
• Recognition and Rewards: We celebrate achievements and recognize our employees' contributions to foster motivation.