IT Support Technician

Job Description

We are on the lookout for an IT Support Technician based in Durban who is passionate about technology and eager to resolve technical issues. In this role, you will be responsible for providing support to users, troubleshooting hardware and software problems, and maintaining IT systems.

Responsibilities

• Perform routine maintenance on IT systems and hardware.
• Assist in developing and implementing IT policies.
• Collaborate with the IT team on various projects.
• Identify and escalate complex issues to senior technicians.
• Participate in on-call support rotation as needed.
• Provide exceptional customer service to enhance user experience.

Requirements

Education

• Degree in Computer Science or equivalent

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Familiarity with cloud service platforms like AWS or Azure.
• Experience with Active Directory: Proficient in managing users and permissions using Active Directory.

Benefits

• Comprehensive health coverage
• Generous leave policy including family leave
• Training and mentorship programs
• Employee recognition programs

Company Culture

• Diversity and Inclusion: We embrace diversity and ensure everyone feels welcome and included.
• Work-Life Balance: We promote a healthy work-life balance and flexible work arrangements.
• Community Engagement: We actively participate in community improvement and charitable initiatives.