IT Support Technician

Job Description

We are on the lookout for a proactive IT Support Technician in Port Elizabeth. Your role will involve troubleshooting technical issues, providing excellent customer service, and ensuring the smooth operation of our IT infrastructure. If you have a knack for problem-solving and a passion for technology, we want to hear from you!

Responsibilities

• Troubleshoot software and application issues for users.
• Configure and maintain user accounts and permissions.
• Assist in developing IT policies and procedures.
• Provide recommendations for improvement based on support issues.
• Implement fixes and upgrades as necessary to maintain system integrity.
• Facilitate communication between non-IT staff and the technical team.

Requirements

Education

• Relevant IT qualification or equivalent experience

Experience

• Accreditations and certifications are a bonus

Technical Skills

• Software Support
• IT Security

Soft Skills

• Communication
• Adaptability

Languages

• English: Fluent

Advantageous

• Knowledge of cloud computing: Exposure to cloud technologies and services.
• Professional networking skills: Ability to build professional relationships within IT.

Benefits

• Health and wellness programs
• Pension fund contributions
• Flexible work arrangements
• Employee training programs

Company Culture

• Innovation Culture: Encouraging innovative thinking and creative problem-solving is at our core.
• Work-Life Balance: We promote a balanced work environment to enhance employee happiness and productivity.
• Recognition: We recognize and reward outstanding contributions by team members.