IT Support Technician

Job Description

Join our innovative team as an IT Support Technician. In this role, you will address user support requests, assist in troubleshooting hardware and software issues, and help maintain our IT infrastructure. We seek candidates who are passionate about technology and eager to learn.

Responsibilities

• Provide technical support for a variety of IT systems and services.
• Maintain the operational efficiency of IT infrastructure.
• Work closely with other IT team members to resolve issues.
• Develop and maintain technical documentation for processes and procedures.
• Identify opportunities for process improvements within the IT department.
• Participate in training sessions and workshops to enhance skills.

Requirements

Education

• Bachelor's degree in Computer Science or IT

Experience

• 2+ years of relevant experience in helpdesk or support roles

Technical Skills

• Hardware Troubleshooting
• Software Support

Soft Skills

• Problem Solving
• Customer Service

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with scripting languages (e.g., PowerShell, Python): Basic understanding of scripting for automation.
• Experience with mobile device management: Knowledge of managing mobile devices in an enterprise environment.

Benefits

• Comprehensive medical aid cover
• Retirement savings plan
• Flexible working hours
• Professional development and training opportunities

Company Culture

• Inclusivity: We promote an inclusive environment where everyone feels valued and respected.
• Innovation: We embrace new ideas and encourage our team to think creatively.
• Work-Life Balance: We understand the importance of work-life balance and provide flexible options.