IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where you will play a crucial role in supporting our clients with their IT needs. You will be responsible for resolving technical issues, maintaining IT infrastructure, and ensuring a high level of customer satisfaction. A passion for technology and a customer-centric approach is essential for success in this role.

Responsibilities

• Troubleshoot network connectivity issues.
• Install operating systems and software applications.
• Assist with the onboarding of new employees regarding IT infrastructure.
• Perform regular maintenance checks on IT equipment.
• Document problem-solving processes for future reference.
• Engage with vendors for software and hardware support solutions.

Requirements

Education

• Diploma in IT or related field

Experience

• 1+ years of experience in IT support or customer service

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages: Experience with scripting languages like PowerShell or Bash.
• Certifications in relevant technology: Additional certifications in networking or security are a plus.

Benefits

• Comprehensive medical aid
• Retirement savings plan
• Flexible work arrangements
• Ongoing training and development opportunities

Company Culture

• Innovation Focus: We strive to create innovative solutions that meet the ever-evolving needs of our clients.
• Community Engagement: We actively engage with our local community and encourage employees to give back.