Lost and Found Clerk

Job Description

As a Lost and Found Clerk, you will manage lost and found items for our transportation services company. You will be responsible for documenting, storing, and returning lost items to their rightful owners, ensuring a smooth and efficient process.

Responsibilities

• Receive and document details of lost property reported by customers.
• Conduct searches within the lost and found database for items matching customer reports.
• Assist customers in verifying ownership before returning lost items.
• Maintain accurate records of all transactions related to lost and found items.
• Collaborate with the customer service team to enhance customer experience.
• Ensure a clean and organized workspace within the lost and found area.
• Participate in regular team meetings to discuss challenges and improvements.
• Prepare regular inventory lists of lost and found items.
• Provide excellent customer service by addressing inquiries about lost items efficiently.

Requirements

Education

• Matric certificate or equivalent

Experience

• 1-2 years of experience in a similar role

Technical Skills

• Microsoft Office
• Lost and Found Software

Soft Skills

• Organizational Skills
• Communication
• Customer Service

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with Lost and Found software: Familiarity with specific software tools can enhance efficiency in tracking lost items.
• Good knowledge of the company and its departments: An understanding of how different departments operate can aid in coordinating returns.

Benefits

• Comprehensive health benefits.
• Employee wellness programs.
• Flexible working hours.
• Performance bonuses based on annual evaluations.

Company Culture

• Integrity: We uphold integrity in all our dealings, ensuring transparency and accountability.
• Continuous Improvement: We encourage feedback and strive for continuous improvement in our processes and services.
• Work-Life Balance: We believe in promoting a healthy work-life balance for all our employees.