IT Support Specialist

Job Description

Join our IT Support team as an IT Support Specialist, where you'll diagnose and resolve technical issues while also providing exceptional customer service. This role is perfect for someone who enjoys solving problems and helping others navigate technology effectively.

Responsibilities

• Respond to helpdesk tickets and provide timely solutions.
• Manage backups and ensure data integrity across all systems.
• Help conduct regular cybersecurity checks and assist in policy compliance.
• Assist with the rollout of new technologies and software updates.
• Maintain clear communication with users regarding ongoing troubleshooting.
• Provide end-user training and support on applications and services.
• Document all interactions in the troubleshooting database.
• Participate in team meetings and contribute ideas for improving IT services.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or a related area

Technical Skills

• Windows and macOS Support
• Networking
• Troubleshooting Skills
• Active Directory

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+
• ITIL Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with Remote Support Tools: Familiarity with tools used for providing remote desktop support.
• Knowledge of Cybersecurity Practices: Understanding basic cybersecurity principles and practices.

Benefits

• Medical aid coverage
• Retirement savings plan
• Paid time off and public holidays
• Opportunities for professional development

Company Culture

• Team Spirit: We value teamwork and collaboration, fostering a friendly work environment.
• Innovation Driven: Our company is focused on innovative solutions and constant improvement.
• Supportive Learning: We encourage continuous learning with training programs and workshops.