IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Johannesburg team. In this role, you'll be responsible for providing exceptional technical support to our clients, troubleshooting hardware and software issues, and assisting with network maintenance. You will work closely with our IT team to ensure that all support requests are resolved promptly and effectively.

Responsibilities

• Respond to and log all IT help desk requests and follow up to ensure timely resolution.
• Manage inventory of IT hardware and software.
• Support the installation of new hardware and software upgrades as needed.
• Perform routine maintenance on servers and network equipment.
• Assist in developing training materials for staff on new technologies.
• Collaborate with vendors for repairs and services when necessary.
• Ensure compliance with IT security policies and procedures.

Requirements

Education

• Diploma in Information Technology or equivalent

Experience

• 1+ years of experience in IT support

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity principles and practices.
• Experience with VoIP systems: Knowledge of Voice over IP systems for telecommunications.

Benefits

• Comprehensive health insurance
• Flexible working hours
• Employee training programs
• Performance bonuses

Company Culture

• Innovation: We encourage innovative thinking and provide the resources needed to explore new ideas.
• Work-Life Balance: We prioritize work-life balance to maintain employee well-being.
• Customer-Centric Approach: Our focus remains on providing exceptional service and support to our customers.