IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining our IT infrastructure. Your technical skills will help troubleshoot and resolve hardware and software issues while providing excellent support to end-users.

Responsibilities

• Manage user accounts and permissions within corporate systems.
• Assist in the implementation of IT projects aimed at improving efficiency.
• Conduct hardware repairs or facilitate the procurement of replacements.
• Ensure compliance with IT policies and security protocols.
• Engage with vendors to coordinate support and procurement.
• Participate in team meetings to discuss ongoing IT initiatives.

Requirements

Education

• Diploma in Computer Science or IT-related field
• Relevant certifications (e.g., CompTIA A+) are an asset

Experience

• 2+ years of experience in IT technical support

Technical Skills

• Linux OS
• Email Systems
• Remote Support Tools

Soft Skills

• Analytical Skills
• Time Management

Certifications

• CompTIA Network+

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience with Apple OS: Ability to troubleshoot issues on macOS devices.
• Scripting Skills: Basic knowledge of scripting languages like PowerShell or Python.

Benefits

• Comprehensive health coverage
• Retirement savings plan with employer matching
• Flexible working conditions
• Ongoing training and certification opportunities

Company Culture

• Inclusivity: We embrace diversity and strive for an inclusive workplace.
• Work-Life Balance: We prioritize work-life balance and offer flexible working hours.
• Continuous Learning: We invest in the continuous learning and development of our team.