IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our vibrant team in East London. The successful candidate will be responsible for managing technical support requests, ensuring seamless IT operations, and assisting users with hardware and software issues. This position offers a fantastic opportunity to develop your skills in a dynamic environment where your contributions will make a real impact.

Responsibilities

• Manage inventory of IT equipment and software licenses.
• Assist in network maintenance and support activities.
• Provide insights for improving user experience based on support metrics.
• Implement security measures to safeguard IT assets.

Advantageous

• Knowledge of scripting languages (PowerShell, Python): Experience with scripting is beneficial.
• Familiarity with ITIL framework: An understanding of ITIL best practices is a bonus.

Benefits

• Health and wellness programs
• Flexible working hours
• Access to training and certification programs
• Team-building events

Company Culture

• Innovation-Driven: We prioritize innovation and expect employees to bring new ideas.
• Community Engagement: We actively participate in community service initiatives.
• Supportive Workplace: Our work environment is supportive and encouraging for all staff members.