Mobile App Support Engineer

Job Description

We are seeking a Mobile App Support Engineer to join our Durban team. The ideal candidate will possess hands-on experience in mobile application support, troubleshooting, and providing seamless solution delivery to our clients.

Responsibilities

• Respond promptly to user-reported mobile application issues and troubleshoot efficiently.
• Work closely with the development team to communicate feedback and bugs.
• Prepare reports on common user issues and suggest necessary changes.
• Develop FAQs and help materials for users.
• Ensure timely updates to the support documentation and user manuals.

Requirements

Education

• Diploma in IT or related discipline

Experience

• 2+ years of experience in technical support for mobile applications

Technical Skills

• Android/iOS Platforms
• Help Desk Software

Soft Skills

• Analytical Thinking
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with API integrations: Hands-on experience with integrating APIs into mobile applications.
• Familiarity with Mobile Analytics Tools: Knowledge of tools for mobile analytics to track user engagement and performance.

Benefits

• Comprehensive medical and dental coverage
• Paid time off
• Professional development opportunities
• Flexible working hours

Company Culture

• Diversity and Inclusion: We are dedicated to fostering an inclusive environment that celebrates diversity.
• Open Communication: We uphold open communication within our teams to ensure all voices are heard.
• Team-Based Achievements: We celebrate team achievements and encourage collaborative success.