IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our dynamic team in Bloemfontein. The ideal candidate will have a solid foundation in IT support, providing front-line assistance with a focus on ensuring the smooth operation of our IT infrastructure.

Responsibilities

• Respond promptly to user inquiries and resolve issues effectively.
• Implement and oversee IT security measures.
• Provide training sessions for new staff on IT systems and procedures.
• Prepare reports on IT system performance and user feedback.
• Assist in developing training materials for users.
• Work with external vendors to resolve complex IT issues.
• Stay updated on new technologies to provide better support.
• Assist in the integration of new software into existing systems.

Requirements

Education

• Diploma in Information Technology or equivalent.
• Bachelor's degree in a relevant field is an advantage.

Experience

• 3+ years of experience in technical support roles.

Technical Skills

• Active Directory
• Troubleshooting

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent
• Setswana: Proficient

Benefits

• Comprehensive health cover including dental and vision
• Generous leave policies
• Flexible working hours
• Supportive work environment

Company Culture

• Client Focus: We prioritize our clients' needs and strive to exceed their expectations with every interaction.
• Integrity: We uphold integrity in all our actions, ensuring honesty and respect.
• Work-Life Balance: We support work-life balance, ensuring employees can maintain wellbeing alongside their professional commitments.