IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a pivotal role in maintaining our IT infrastructure. You'll be responsible for troubleshooting hardware and software issues, providing support to end-users, and ensuring the smooth operation of various IT systems. Your expertise will help us deliver top-notch IT services to our clients.

Responsibilities

• Monitor IT helpdesk tickets and ensure timely resolution.
• Work collaboratively with the IT team to optimize system performance.
• Document issues and solutions in the knowledge base.
• Provide user training and support as needed.
• Maintain inventory of IT assets and equipment.
• Participate in IT projects and initiatives as required.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree preferred

Experience

• 3+ years of relevant IT support experience

Technical Skills

• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Customer Service
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Professional (MCP)

Languages

• English: Fluent

Advantageous

• Knowledge of cloud technologies: Experience with cloud platforms like AWS or Azure.
• Scripting skills: Familiarity with scripting languages for automation tasks.

Benefits

• Flexible working hours and work-life balance
• Company-sponsored training and certifications
• Team-building activities and events
• Supportive work environment fostering growth

Company Culture

• Innovation: We promote creativity and innovative solutions to enhance our services.
• Supportive Environment: Our employees are encouraged to share ideas and feedback in a supportive setting.
• Community Engagement: We actively participate in community initiatives and encourage employee involvement.