Help Desk Analyst

Job Description

Join our team as a Help Desk Analyst, where you'll play a crucial role in maintaining IT systems and supporting users. Your technical acumen will help in troubleshooting problems swiftly, contributing to the overall efficiency and effectiveness of our services. We value your skills and insights as we support our growing client base.

Responsibilities

• Engage with users to troubleshoot and resolve IT issues.
• Contribute to the development and implementation of IT support procedures.
• Conduct regular maintenance checks and updates on IT equipment.
• Assist in security audits and system monitoring.
• Collaborate with vendors for equipment and software supply.
• Provide feedback on user system experience to enhance services.
• Ensure reporting guidelines are adhered to for all support requests.
• Maintain an organized inventory of IT supplies.

Requirements

Education

• Diploma in Information Technology or related field
• Microsoft Certified: Azure Fundamentals is a plus

Experience

• 1-3 years of experience in help desk support

Technical Skills

• Troubleshooting Skills
• Microsoft Office Suite

Soft Skills

• Problem-solving
• Team Player

Certifications

• CompTIA Network+ Certification

Languages

• English: Fluent
• Tswana: Basic

Advantageous

• Experience in Active Directory management: Hands-on experience with administering accounts and permissions in Active Directory.
• Exposure to cloud services: Understanding of cloud services such as AWS or Azure.

Benefits

• Comprehensive health insurance plans
• Retirement savings plan with company contribution
• Work-life balance initiatives
• Employee training and professional growth opportunities

Company Culture

• Innovation: We encourage innovative thinking and empower our team to explore new ideas.
• Positive Work Environment: We strive to maintain a positive atmosphere where all employees can thrive.
• Community Engagement: We value community involvement and support our employees in their initiatives.