IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our Johannesburg team. The successful candidate will provide top-notch technical assistance, troubleshooting hardware and software issues, and ensuring a seamless user experience.

Responsibilities

• Coordinate with vendors for repairs and maintenance.
• Assist in the development of IT policies and procedures.
• Prepare reports on system performance and user feedback.
• Ensure compliance with IT security standards.
• Participate in team meetings to discuss IT support strategies.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is an advantage

Experience

• 2+ years of IT support experience required

Technical Skills

• Linux OS
• Software Installation

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco CCNA Certification

Languages

• English: Fluent

Advantageous

• Project Management Experience: Experience in managing small IT projects or initiatives.
• Knowledge of cybersecurity best practices: Understanding of basic cybersecurity principles.

Benefits

• Comprehensive medical aid
• Paid time off and sick leave
• Employee training programs
• Annual performance bonuses

Company Culture

• Team Spirit: We encourage a strong sense of community and teamwork among our staff.
• Continuous Improvement: Our commitment to continuous improvement drives us to enhance our services and processes.
• Flexible Work Arrangements: We trust our employees and offer flexible work options to promote work-life balance.