General IT Technician

Job Description

Join us as a General IT Technician in a vibrant and fast-paced environment. You will handle a variety of IT tasks, from troubleshooting and resolving technical issues to assisting in network setups and hardware installations. Your role is crucial in maintaining IT efficiency, providing support to our end-users, and working closely with the IT department to implement new solutions.

Responsibilities

• Conduct regular system updates and necessary upgrades for software applications.
• Support the integration of new technologies and systems.
• Assist in developing training materials for end-users.
• Participate in IT projects aimed at improving service delivery.
• Respond to IT demands swiftly and efficiently.

Requirements

Education

• BTech or higher qualification in IT or Computer Science

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Technical Support
• Virtualization technologies

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity practices: Understanding of basic cybersecurity measures and best practices.
• Experience with IT project management: Background in managing small IT projects from start to finish.

Benefits

• Health and wellness initiatives
• Performance bonuses based on goals
• Regular team-building activities
• A collaborative work culture

Company Culture

• Continuous Improvement: We encourage continuous growth and development through feedback and learning opportunities.
• Customer Focused: Our priority is to provide an outstanding service experience for our clients.
• Diversity in the Workplace: We celebrate diversity and aim for an inclusive environment for our employees.