IT Support Technician

Job Description

We are looking for a motivated IT Support Technician to assist with hardware and software troubleshooting, user training, and maintenance of the IT infrastructure. You will be key in delivering exceptional service to our clients and colleagues.

Responsibilities

• Manage user access, permissions, and accounts.
• Assist with IT audits and compliance checks.
• Answer technical queries and share best practice advice.
• Conduct regular training sessions for staff on IT policies.
• Assist in the documentation of IT processes.

Requirements

Education

• Diploma in Networking or IT Support
• Bachelor's degree in IT related field preferred

Experience

• 3-5 years of hands-on support experience

Technical Skills

• Linux OS
• ITIL Foundations

Soft Skills

• Attention to detail
• Time management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures for IT support.
• Experience with ticketing systems: Hands-on experience using help desk software to manage support requests.

Benefits

• Comprehensive health insurance package.
• Retirement fund contributions.
• Paid leave and sick leave.
• Regular team-building activities and events.

Company Culture

• Learning and Development: We invest in employee growth with ongoing training and skill enhancement programs.
• Work-Life Balance: Our organization supports a healthy work-life balance for all employees.
• Community Engagement: We actively participate in community service and support local initiatives.