IT Support Technician

Job Description

As an IT Support Technician, you will play a critical role in providing technical assistance and support to our clients. Your expertise will help maintain our IT infrastructure and ensure smooth operations, catering to a diverse range of clients in Durban. If you're passionate about technology and enjoy solving problems, this is the perfect role for you.

Responsibilities

• Provide technical support to end-users via phone, email, and on-site.
• Ensure all equipment is set up correctly and functioning properly.
• Document and track support requests using ticketing systems.
• Maintain and troubleshoot local area networks and other systems.
• Assist in the implementation of new technologies and tools.
• Coordinate with third-party vendors for escalated issues.
• Promote adherence to IT policies and procedures.
• Evaluate user needs and make recommendations for improvements.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related role

Technical Skills

• Windows and Linux operating systems
• Networking
• Help Desk Software
• Hardware Troubleshooting

Soft Skills

• Communication
• Time Management
• Customer Service

Certifications

• CompTIA A+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with ITIL framework: Familiarity with ITIL practices and principles in IT service management.
• Microsoft Certified: Azure Fundamentals: Certification in Microsoft Azure services is a plus.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for professional development
• Flexible work hours

Company Culture

• Teamwork: We believe in collaborative efforts towards achieving our goals.
• Innovation: Encouraging out-of-the-box thinking to drive company success.
• Continuous Improvement: We promote ongoing learning and development for all staff.