IT Support Technician

Job Description

Join our team as an IT Support Technician in Johannesburg, where you will be responsible for resolving technical issues and ensuring smooth IT operations. Your role is crucial in delivering high-quality support to our clients.

Responsibilities

• Respond to support requests in a timely manner and provide effective solutions.
• Perform routine maintenance on IT systems and equipment.
• Collaborate with IT team members to enhance support procedures.
• Keep inventory of IT supplies and hardware.
• Participate in IT projects and system upgrades.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is an advantage

Experience

• 2+ years of experience in IT support or technical assistance

Technical Skills

• Windows OS
• Networking
• Microsoft Office Suite

Soft Skills

• Customer Service
• Time Management
• Analytical Skills

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of Voice over IP technologies and setup.
• Familiarity with remote desktop technologies: Experience in supporting remote access systems.

Benefits

• Medical aid and wellness benefits
• Retirement fund with company contributions
• Opportunities for professional development
• Flexible working hours and leave policies

Company Culture

• Teamwork: We believe in collaborative efforts and support among our team members to achieve common goals.
• Employee Growth: Our organization is committed to the personal and professional development of our employees.
• Inclusivity: We strive to create a workplace where all individuals feel welcome and valued.