IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical support and maintenance for our IT systems. The successful candidate will troubleshoot and resolve hardware, software, and network issues while ensuring optimal performance and reliability of our IT infrastructure.

Responsibilities

• Oversee day-to-day operations of the IT help desk.
• Provide effective solutions to technical problems.
• Assist with network configuration and security protocols.
• Collaborate with IT team on projects and initiatives.
• Maintain IT documentation and knowledge database.
• Support remote users with technical difficulties.
• Stay updated with the latest technology trends and best practices.

Requirements

Education

• IT diploma or equivalent qualification
• A degree in Computer Science is a plus

Experience

• 2-3 years of experience in IT support roles

Technical Skills

• Windows Operating Systems
• Networking
• Help Desk Software

Soft Skills

• Communication Skills
• Customer Service Orientation

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Mac OS: Familiarity with Apple products and operating systems.
• Knowledge of Cloud Services: Understanding of cloud computing and services like AWS or Azure.

Benefits

• Competitive salary package
• Health insurance and benefits
• Paid time off and holidays
• Work-life balance initiatives

Company Culture

• Teamwork: We believe that collaboration and teamwork are essential for success.
• Continuous Improvement: We encourage our team to continuously learn and improve their skills.
• Respect and Inclusion: We are committed to maintaining a respectful and inclusive environment.