IT Support Administrator

Job Description

We are seeking a dedicated IT Support Administrator to manage and deliver IT support across our organization. The ideal candidate will possess exceptional troubleshooting skills and a strong understanding of hardware and software installations.

Responsibilities

• Support and resolve IT-related incidents and requests for users effectively and professionally.
• Maintain documentation for IT processes and procedures.
• Assist in the development of IT policies and procedures to ensure compliance.
• Provide training to staff on best practices in using IT systems and hardware.
• Coordinate with external vendors for hardware repairs and maintenance.
• Assist the IT team in implementing upgrades and new systems.
• Ensure data backups are performed regularly and securely.
• Monitor and maintain network security measures.

Requirements

Education

• Bachelor's degree in Information Systems or related field
• Relevant certifications (e.g., ITIL) are advantageous.

Experience

• 3+ years of experience in IT support and administration

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Analytical Skills
• Team Spirit

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Basic SQL knowledge: Understanding of database management and queries.
• Experience with Tech Support for Software Tools: Hands-on experience with diagnosing and resolving various software issues.

Benefits

• Flexible working hours
• Professional development programs
• Employee assistance programs
• Team-building and social events

Company Culture

• Diversity and Inclusion: We believe in building a diverse team that brings various perspectives.
• Community Engagement: Our initiatives promote community involvement and corporate social responsibility.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.