IT Support Technician

Job Description

As an IT Support Technician, your main role will be to assist users in resolving their technical challenges. We are seeking someone who is proactive and able to work independently while also being a team player. Your expertise will help maintain our clients’ IT infrastructures and ensure satisfaction.

Responsibilities

• Handle daily support requests from users and escalate when necessary.
• Create and manage user accounts and permissions.
• Perform hardware repairs and upgrades as required.
• Maintain an inventory of IT supplies and equipment.
• Ensure compliance with IT policies and procedures.
• Collaborate with the IT team to improve processes.
• Conduct regular system checks and updates.
• Assist with troubleshooting network connectivity issues.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is a plus

Experience

• 2+ years in a technical support role

Technical Skills

• Linux OS
• Mobile Device Support

Soft Skills

• Teamwork
• Detail-oriented

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with IT Helpdesk Software: Knowledge of tools like Zendesk or Freshdesk for managing support tickets.
• Certification in a relevant IT area: Possessing additional IT certifications can enhance your application.

Benefits

• Comprehensive medical aid coverage
• Retirement savings plan with matching contribution
• Paid time off and sick leave
• Professional development opportunities

Company Culture

• Supportive Environment: We foster a collaborative culture where team members support one another.
• Technology Driven: Our passion for technology drives us to continuously improve our offerings.
• Commitment to Diversity: Diversity is at the core of our company values, promoting inclusivity and respect.