IT Support Technician

Job Description

Join our vibrant team as a DevOps Engineer in Cape Town. We are looking for an individual passionate about automating infrastructure and streamlining operations. In this role, you will develop and manage CI/CD pipelines, monitor system performance, and collaborate closely with software development teams to improve deployment strategies.

Responsibilities

• Serve as the first point of contact for IT support questions and issues.
• Use remote desktop tools to assist users and diagnose problems.
• Monitor and manage IT support tickets for timely resolution.
• Assist with software upgrades and system migrations.
• Engage in regular training and skill development.
• Support the integration of new technology solutions.
• Contribute to team discussions on improving IT services.
• Ensure compliance with IT security protocols.

Advantageous

• Knowledge of scripting languages (PowerShell, Bash): Ability to automate tasks using scripting languages.
• Experience with network troubleshooting: Experience in diagnosing and resolving network-related issues.

Benefits

• Comprehensive health insurance coverage
• Retirement savings plan with company contributions
• Professional development opportunities
• Flexible work hours to support work-life balance

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Work-Life Balance: We promote a healthy work-life balance and flexible work options.