IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical assistance and support to our end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring IT systems run smoothly, and delivering excellent customer service.

Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Assist with onboarding of new employees in relation to IT systems.
• Work with vendors and service providers to resolve issues.
• Test and evaluate new technology to enhance service delivery.
• Support IT staff with project-related tasks as necessary.
• Manage backup and recovery procedures for critical IT systems.

Requirements

Education

• Matric Certificate or equivalent
• IT-related diploma or degree preferred

Experience

• 3+ years of experience in technical support

Technical Skills

• Active Directory
• Printer Setup
• Remote Support Tools

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Technician (CCT)

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Familiarity with Linux environments: Basic knowledge of Linux command line would be beneficial.
• Experience with VoIP systems: Knowledge about implementing and managing VoIP setups.

Benefits

• Comprehensive health insurance
• Annual performance bonuses
• Paid time off and holidays
• Professional training opportunities

Company Culture

• Work-Life Balance: We believe in maintaining a good balance between work and personal life for all our employees.
• Continuous Learning: We provide resources and opportunities for our team to grow professionally.
• Open Communication: We maintain an open and honest culture where feedback is welcomed and encouraged.