IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Pretoria, where you will be the first point of contact for technical assistance. Your role will involve diagnosing and resolving technical issues, maintaining server infrastructure, and helping users with software installations. We value innovative thinkers who can bring fresh ideas to our IT support services.

Responsibilities

• Document technical procedures and user guides for reference.
• Collaborate with other IT staff to streamline workflow processes.
• Perform regular backups and check system performance.
• Identify opportunities for improved efficiency in existing systems.
• Engage in ongoing training and professional development.

Requirements

Education

• Technical qualification in Information Technology
• Bachelor’s degree in Computer Science is a plus.

Experience

• 3+ years in IT technical support roles

Technical Skills

• Linux Operating Systems
• Help Desk Software

Soft Skills

• Time Management

Languages

• English: Fluent

Advantageous

• Familiarity with cloud technologies: Understanding of cloud platforms like AWS or Azure.
• Certification in ITIL: Enhanced understanding of IT service management processes.

Benefits

• Comprehensive health insurance coverage
• Formal training programs for career growth
• Flexible working conditions
• Support for professional certifications

Company Culture

• Work-Life Balance: We prioritize the well-being of our staff and strive to maintain a healthy work-life balance.
• Continuous Learning: We provide continuous learning opportunities to help team members grow and develop professionally.
• Recognition: We celebrate the achievements of our employees and acknowledge their contributions.