IT Support Technician

Job Description

We are seeking an IT Support Technician to provide comprehensive technical support and ensure that our IT infrastructure runs smoothly. The ideal candidate will be adept at troubleshooting hardware and software issues, providing excellent customer service, and maintaining strong communication with our internal teams.

Responsibilities

• Resolve issues related to operating systems and applications.
• Conduct routine maintenance on IT equipment.
• Provide recommendations for hardware and software upgrades.
• Monitor IT systems for potential problems and report findings.
• Assist in developing IT policies and best practices.
• Stay up-to-date with industry developments and technologies.
• Investigate user feedback to enhance IT support services.
• Document all technical procedures for internal use.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2-4 years of experience in IT support roles

Technical Skills

• Windows and MacOS environments
• Networking fundamentals
• IT troubleshooting and diagnostics

Soft Skills

• Customer service orientation
• Effective communication skills

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Certifications in ITIL or PMP: Knowledge of IT service management principles or project management standards.
• Experience in cloud technology solutions: Familiar with cloud services and their integration into businesses.

Benefits

• Comprehensive healthcare package
• Annual bonus based on performance
• Flexible working arrangements
• Continuous training and skill development

Company Culture

• Inclusive Work Environment: We value diversity and promote a culture of inclusiveness.
• Employee Engagement: We prioritize employee feedback and involvement in change initiatives.
• Healthy Work-Life Balance: We believe in providing flexible options for our employees.