Hospitality Manager

Job Description

We're looking for an experienced Hospitality Manager to drive excellence at our Cape Town hotel. Your role will include staff management, guest relations, and strategic planning to ensure operational efficiency and guest satisfaction. If you're a motivator with hotel management experience, we want to hear from you!

Responsibilities

• Supervise all hotel staff, ensuring they provide exceptional service to guests.
• Manage hotel budgets and financials, optimizing performance to meet revenue targets.
• Create an inviting and safe atmosphere for guests and staff.
• Develop training programs to enhance staff skills and knowledge.
• Conduct regular inspections of hotel facilities to ensure quality standards.
• Facilitate communication between departments to ensure smooth operations.
• Lead weekly operational meetings to discuss performance metrics and guest feedback.
• Utilize CRM systems to manage guest preferences and feedback.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree preferred

Experience

• 3+ years of experience in hotel management or operations

Technical Skills

• Revenue Management
• Staff Management

Soft Skills

• Communication
• Problem-solving

Certifications

• Certified Hotel Administrator (CHA)
• First Aid and CPR Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience using property management systems (PMS): Knowledge and practical experience with popular PMS software.

Benefits

• Competitive salary with performance bonuses
• Medical aid contributions
• Employee discounts on hotel services
• Opportunities for professional development

Company Culture

• Teamwork: We believe in collaboration and the strength of a united team to deliver exceptional service.
• Guest-Centric Focus: Our guests are at the heart of everything we do. We strive to exceed their expectations daily.
• Continuous Improvement: We foster a culture of continuous learning and improvement to enhance our service standards.