IT Support Technician

Job Description

As an IT Support Technician, you will play a pivotal role in maintaining our IT environment. This involves providing support to users, troubleshooting technical issues, and implementing solutions to enhance system efficiency.

Responsibilities

• Diagnose and fix technical issues related to hardware and software.
• Respond to and prioritize support tickets from users.
• Support IT team in hardware upgrades and installations.
• Offer user training for new software and systems.
• Maintain inventory of IT equipment and supplies.
• Collaborate with vendors for technical support when needed.
• Participate in ongoing training to stay updated with industry trends.

Requirements

Education

• National Diploma in IT or related field
• Bachelor’s degree in Computer Science is preferred

Experience

• 3+ years of experience in IT support preferably within a corporate environment

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Teamwork
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL framework: Familiarity with the Information Technology Infrastructure Library (ITIL) best practices.
• Experience with cloud services: Experience supporting cloud-based applications and services.

Benefits

• Comprehensive health insurance
• Employee assistance program
• Paid time off and holidays
• Career advancement opportunities

Company Culture

• Innovative Mindset: We support innovation and encourage our team to think creatively.
• Flexible Work Environment: We offer a flexible work culture to help balance life and work responsibilities.
• Respectful Communication: We foster a culture of open and respectful communication, valuing everyone’s input.